Help
Support
Something broken, confusing, or missing? Write to us.
Contact
Email support@vescene.com and a human reads it. If you are reporting a bug, the useful details are: which device and OS version, what you did, and what happened instead. Screenshots help more than descriptions.
Delete your account
In the app: Settings → Account → Delete account. Deletion is immediate from your side and permanent after 30 days — signing in during that window restores everything exactly as it was. You do not need to email us to do this, and we cannot do it faster than the grace period allows.
Export your data
Settings → Account → Export produces a JSON file with your ratings, logs, reviews, lists, and profile. It is the same data we hold, in a form you can keep or move elsewhere.
Report someone
Every profile, review, list, and message has a report control behind its overflow menu, and you can block or mute anyone from their profile. Reports reach us directly. For anything urgent — threats, or content involving a minor — email us as well so it does not sit in a queue.
Why is a rating or availability wrong?
Titles, artwork, critic scores, and “where to watch” come from TMDB, OMDb, and JustWatch. When something is wrong at the source it is wrong here too — availability especially, which varies by country and changes constantly. Catalog corrections are best made at TMDB, where they flow back to us within a day. Tell us anyway if something looks badly broken.
Why does my taste match show “?”
Because we have not earned a number yet. A taste match needs enough overlapping rated titles between two people before the score means anything, and showing a confident-looking percentage from three films in common would be a lie. Rate more, and it fills in.